Terms and Conditions

Man With a Van Brent Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Brent provides removal, transport, loading, unloading and related services within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Man With a Van Brent, we, us or our means the business trading under the name Man With a Van Brent providing removal and transport services.

1.2 Customer, you or your means the individual, company or organisation that requests or receives services from us.

1.3 Services means any removal, transport, delivery, loading, unloading, packing, furniture assembly or related services provided by us.

1.4 Goods means any items, belongings, furniture, equipment or materials transported or handled by us in the course of providing the services.

1.5 Service address means the address or addresses where collection, delivery or work is to be carried out.

1.6 Agreement means the contract between you and us incorporating these Terms and Conditions and any written or verbal booking confirmation.

2. Scope of Services

2.1 We provide local man and van, removal, and transport services, including collection and delivery of household and commercial items within our operational area and to and from other locations in the United Kingdom as agreed at the time of booking.

2.2 The exact scope of services, including the number of personnel, size of vehicle, dates, times, and locations, will be confirmed at the time of booking based on information you provide.

2.3 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, removal of doors or windows, dismantling of fixtures or fittings, or any specialist services requiring qualified tradespeople.

3. Booking Process

3.1 Bookings may be made by you via our accepted booking channels. By placing a booking request, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.

3.2 When you provide details for a booking, you must give accurate and complete information, including but not limited to:

a the collection and delivery addresses;

b the type and approximate quantity or volume of goods;

c details of any large, heavy, fragile, or valuable items;

d access details at both addresses, including floors, lifts, parking restrictions, and any other relevant information.

3.3 Based on the information you provide, we will give you a quotation. A booking is only confirmed once you have accepted the quotation and we have acknowledged acceptance of your booking.

3.4 We reserve the right to decline any booking request at our absolute discretion, including where the job is outside our service capabilities or where it would be unsafe, unlawful, or impractical to carry out the work.

4. Quotations and Pricing

4.1 Quotations may be based on time, distance, volume, or a combination of these factors. We will explain the pricing structure at the time of quotation.

4.2 Quotations are given on the assumption that:

a the information you provide is complete and accurate;

b suitable parking and access are available within a reasonable distance of the service address;

c the work can be carried out in the time and manner reasonably expected for such services.

4.3 We reserve the right to adjust the price if:

a the actual work exceeds the scope described at the time of booking;

b there are delays beyond our control, including waiting time caused by you, your agents, or third parties;

c access is significantly worse than described or additional labour is required;

d additional services are requested on the day of service.

4.4 Unless otherwise stated, all prices are in pounds sterling and are exclusive of any applicable taxes or charges that may apply.

5. Payments

5.1 You agree to pay all charges for the services in accordance with the quotation and these Terms and Conditions.

5.2 We may require a deposit or prepayment to secure your booking. Any required deposit will be communicated to you at the time of booking.

5.3 The balance of the payment, if any, is due on completion of the services on the day, unless otherwise agreed in writing prior to the service date.

5.4 Payment methods will be specified at the time of booking. You must ensure that you have the means to pay on the day of service.

5.5 If payment is not made when due, we reserve the right to:

a charge interest on overdue amounts at a reasonable rate from the due date until payment is received;

b withhold delivery or retain possession of goods until payment is received in full;

c take legal action to recover any outstanding sums.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as reasonably possible via our accepted communication methods.

6.2 Any cancellation made more than 48 hours before the scheduled start time of the service may be made without charge, unless a non-refundable deposit was specifically agreed at the time of booking.

6.3 Cancellations made less than 48 hours but more than 24 hours before the scheduled start time may incur a cancellation charge of up to 50 percent of the quoted price, at our discretion, to cover allocated time and resources.

6.4 Cancellations made less than 24 hours before the scheduled start time, or where you fail to be present or fail to provide access at the agreed time, may be charged up to 100 percent of the quoted price.

6.5 If you wish to reschedule, we will make reasonable efforts to accommodate a new date and time, subject to availability. Rescheduling at short notice may be treated as a cancellation and rebooking, and charges may apply.

6.6 We reserve the right to cancel or amend any booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents, or road closures. In such cases, we will seek to rearrange the service with you at a mutually convenient time, and any deposits paid may be transferred to the rescheduled booking.

7. Customer Responsibilities

7.1 You are responsible for:

a ensuring that you or an authorised representative is present at the service address for the duration of the work, unless otherwise agreed;

b providing clear instructions, directions, and contact details;

c ensuring suitable access for our vehicle and personnel, including any necessary parking permissions or permits;

d packing and securing your goods adequately, unless you have specifically booked packing services;

e notifying us in advance of any items that are particularly fragile, valuable, or require special handling.

7.2 You must not request that we carry or handle any prohibited, dangerous, illegal, or unsafe items, including but not limited to explosives, flammable liquids, chemicals, drugs, stolen goods, or items that are otherwise restricted by law.

7.3 If we reasonably believe that any goods are unsafe, unlawful, or may cause damage or delay, we may refuse to handle or transport those goods.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, in accordance with these Terms and Conditions and UK consumer law.

8.2 We will use reasonable efforts to arrive at the agreed time. However, times stated are estimates and are not guaranteed. We are not liable for pure time-based losses such as missed appointments or lost earnings caused by delays beyond our reasonable control.

8.3 We will take reasonable steps to protect and handle your goods while they are in our care and control, and we will use appropriate loading and securing methods in the vehicle.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

9.2 Subject to clause 9.1, our liability for loss of or damage to goods while in our care is limited to a reasonable amount taking into account the nature, age, and condition of the goods and the price paid for the services. You are strongly advised to arrange your own insurance cover for high-value items or for the move as a whole.

9.3 We shall not be liable for:

a loss or damage arising from your failure to adequately pack items, unless packing services were provided by us;

b damage to items where existing defects, wear and tear, or instability contributed to the damage;

c loss or damage to perishable or fragile items not suitable for transport in the manner requested;

d any indirect or consequential losses, including loss of profit, income, business, data, or opportunity.

9.4 We are not liable for any loss or damage resulting from your failure to comply with these Terms and Conditions.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of the completion of the services, providing full details of the alleged loss or damage. We may request evidence, including photographs or receipts, to assess any claim.

10. Access, Parking and Delays

10.1 You are responsible for arranging any necessary parking permissions, permits, or visitor passes required for our vehicle at the service address. Any fines or penalties arising from inadequate permissions where you were responsible will be payable by you.

10.2 If access to the property or premises is restricted, unsafe, or materially different from that described at the time of booking, we may charge for additional time, additional staff, or alternative arrangements required to complete the work.

10.3 We are not responsible for delays caused by factors outside our control, including but not limited to traffic, roadworks, adverse weather, accidents, enforcement action, or delays caused by you or third parties.

11. Waste Regulations and Disposal

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not remove household refuse, builder's rubble, hazardous waste, or any materials that require specialist treatment, unless this has been specifically agreed and is within our legal authority.

11.2 You must not place prohibited or hazardous items among goods intended for removal. Prohibited items may include, without limitation, gas cylinders, paint, chemicals, solvents, asbestos, medical waste, and any other items designated as hazardous under UK law.

11.3 Where we agree to remove and dispose of unwanted items, such items must be lawful to transport and dispose of. We may deliver such items only to appropriate facilities or as otherwise required by law.

11.4 You are responsible for any costs, fines, or penalties arising from your failure to comply with waste and environmental regulations, including providing false or incomplete information about the nature of items to be removed.

12. Insurance

12.1 We maintain appropriate business and vehicle insurance cover as required by law for the provision of removal and transport services.

12.2 Our insurance may not cover all types of loss or high-value items. You are responsible for arranging any additional insurance that you consider necessary to cover your goods during removal or transport.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

13.2 We will investigate any complaint promptly and fairly and will respond to you within a reasonable time, setting out our findings and any proposed resolution.

13.3 If a dispute cannot be resolved between us, you may have rights to refer the matter to a relevant alternative dispute resolution scheme or to pursue your claim through the courts.

14. Data Protection and Privacy

14.1 We will collect and process personal data about you only to the extent necessary to manage your booking, provide the services, and comply with our legal obligations.

14.2 We will take reasonable steps to protect your personal information and will not sell or share your details with third parties except where necessary to provide the services, process payments, or comply with legal requirements.

15. Force Majeure

15.1 We shall not be liable for any failure or delay in performing our obligations under the Agreement to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, riot, industrial disputes, epidemic, pandemic, or decisions of public authorities.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the services, or the Agreement, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

17.2 No failure or delay by us to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement with us.

17.4 These Terms and Conditions, together with any written or verbal quotation and booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings or arrangements relating to the services.