Terms and Conditions for Man With A Van Brent

These Terms and Conditions set out the basis on which Man With A Van Brent provides moving, transport, loading, unloading, and related van services to customers in the UK. By making a booking, requesting a quotation, or accepting a service, the customer agrees to these terms. Please read them carefully before confirming any arrangement. These terms are designed to create a clear understanding of responsibilities, payment expectations, service limits, and legal obligations for both parties.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the name Man With A Van Brent. References to “you” and “your” mean the customer, including any person acting on behalf of a household, business, or organisation. Where a booking is made by one person but the service is used by another, the person making the booking remains responsible for ensuring that these terms are followed.

These terms apply to domestic and commercial removals, single-item transport, light haulage, collections, deliveries, and similar services where a van and driver, with or without additional labour, are supplied. They do not form a partnership, employment, or agency relationship between the customer and the service provider. Nothing in these terms affects the customer’s statutory rights under UK law.

1. Booking Process

All bookings for Man With A Van Brent services are subject to availability and confirmation. A booking request may be made by providing the required details of the move or transport job, including the collection address, delivery address, preferred date and time, access information, size and nature of the load, and any special handling requirements. Any quotation given before a booking is confirmed is indicative unless expressly stated otherwise.

A booking is only confirmed once we have accepted the job and, where required, received a deposit or written confirmation from the customer. We may decline a booking at our discretion, particularly where the load is unsuitable, unsafe, unlawful, exceeds capacity, or where the job details are incomplete or misleading. The customer is responsible for ensuring that all information provided is accurate and complete. If the service requirements change after booking, we reserve the right to revise the price, schedule, or equipment needed.

Customers must ensure that access routes, parking arrangements, lift use, stairs, loading restrictions, and any necessary permissions are arranged in advance. Delays caused by inaccessible premises, incorrect addresses, inadequate parking, or failure to provide accurate information may result in additional charges. If our team arrives and is unable to complete the service due to circumstances within the customer’s control, the booking may be charged in full or partially, depending on the time spent and resources allocated.

2. Service Conditions

We will use reasonable care and skill while carrying out the service. However, the nature of moving and transport work means that certain risks are inherent, especially when handling bulky, fragile, awkward, or heavy items. The customer must clearly identify items requiring special handling, items with sentimental or high monetary value, and any objects that are particularly fragile, hazardous, or difficult to move. If such items are not disclosed in advance, we may refuse to move them or may do so only at the customer’s risk.

The customer must ensure that items are suitably packed, dismantled, and protected unless packing or dismantling has been expressly included in the booking. We are not responsible for damage caused by inadequate packaging, poor wrapping, hidden defects, or pre-existing weakness in the item. If our staff are asked to assist with lifting, moving, or carrying items supplied by the customer, we will act reasonably, but the customer acknowledges that item condition and suitability remain their responsibility.

If the job includes loading and unloading, our staff will decide how best to carry out the work safely. We may refuse to move any item that appears unsafe, contaminated, illegal, excessively heavy for safe manual handling, or likely to cause damage to property or injury. We may also refuse to perform work that would breach health and safety rules or exceed the capabilities of the vehicle or personnel allocated to the booking.

3. Payments and Charges

All prices are provided on the basis of the information supplied by the customer. Unless otherwise stated, quotations may be based on time, distance, number of staff, vehicle size, fuel, tolls, parking, waiting time, and any additional services requested. Charges may increase if the actual job differs from the information supplied at booking. Examples include extra floors, additional items, longer journey times, difficult access, waiting periods, or additional labour.

Payment terms will be confirmed at the time of booking or on the invoice. Unless we agree otherwise, payment is due on completion of the service or before delivery where prepayment is required. We may request a deposit to secure a booking, and deposits may be non-refundable if the customer cancels outside the permitted cancellation period or if we have already incurred costs. Late payments may incur administration charges and interest where permitted by law.

If the customer fails to pay on time, we may withhold delivery, suspend future services, or recover reasonable costs associated with collection. The customer is responsible for ensuring that payment can be made by the accepted methods notified at booking. Any dispute about part of an invoice does not entitle the customer to withhold undisputed amounts. Where a quote is given as an estimate, the final charge will reflect the actual service delivered and any agreed variations.

4. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether the job has already been scheduled, staffed, or prepared. If the customer cancels at short notice, fails to be present, or is unable to proceed with the booking when our team arrives, we may charge for the time, fuel, and resources already committed.

We may cancel or reschedule a booking if conditions make it unsafe or impractical to perform the service, including severe weather, road closures, vehicle breakdown, staff illness, strikes, or events beyond our reasonable control. Where possible, we will notify the customer and offer an alternative date or time. We are not liable for delay caused by traffic, adverse weather, accidents, third-party obstruction, or factors outside our control, although we will aim to minimise disruption.

If the service is delayed by the customer, including delayed access, missing keys, incomplete paperwork, unpaid charges, or inability to release items, additional waiting time may be charged. Repeated delays may allow us to end the service and charge for the work completed. If a booking is abandoned because the customer cannot proceed, any reasonable costs already incurred may be recoverable.

5. Liability and Insurance

We will take reasonable care when handling goods and property, but liability is limited to loss or damage caused by our negligence or breach of contract. We are not responsible for pre-existing damage, hidden defects, ordinary wear and tear, or damage caused by unsuitable packaging or inaccurate instructions. The customer should remove or secure loose parts, fittings, and contents that may shift during transit.

Where items are especially valuable, fragile, rare, or irreplaceable, the customer should arrange suitable insurance in advance. Unless expressly agreed in writing, we do not provide full-value insurance for all items. Our liability for any claim will not exceed the amount paid for the specific service giving rise to the claim, except where liability cannot be limited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

The customer must inspect items and premises as soon as reasonably possible after the service and notify us promptly of any issue. Any claim should include reasonable details of the alleged loss or damage. We may require photographs, proof of ownership, or evidence of value. We will not be responsible for indirect or consequential losses, including loss of profit, loss of opportunity, missed appointments, or emotional distress, except where such exclusion is not permitted by law.

6. Waste Regulations and Disposal

If our service includes removal, disposal, or transport of unwanted goods, the customer is responsible for ensuring that the items are legal to dispose of and are accurately described. We do not accept responsibility for the contents of sealed boxes, sacks, or containers unless we have specifically agreed to inspect them. The customer must not include hazardous waste, controlled substances, asbestos, chemicals, batteries, pressurised containers, medical waste, or any item prohibited by law unless we have expressly confirmed that we are authorised and equipped to handle it.

Under UK waste regulations, waste must be transferred only to authorised persons or facilities. If we collect waste on the customer’s behalf, the customer may be required to provide accurate descriptions of the waste and may remain responsible for confirming that the transfer is lawful. We may refuse any load that appears contaminated, improperly sorted, or likely to breach environmental rules. Any illegal or undeclared waste may be returned to the customer, reported to the appropriate authorities where required, or handled in the manner permitted by law.

The customer agrees to indemnify us against losses, penalties, or costs resulting from the customer’s breach of waste laws, inaccurate descriptions, or disposal of prohibited materials. Where waste disposal is included in the service, the customer should retain any receipt, note, or transfer information we provide for records. The customer must not ask us to dispose of materials in a way that would breach environmental, transport, or duty-of-care requirements.

7. Customer Responsibilities

The customer must ensure that the items to be moved are owned by them or that they have full authority to arrange the service. They must also ensure that all goods are fit for transport and that any necessary permissions, consents, or access arrangements are in place. The customer remains responsible for backing up data, removing personal information, and securing laptops, phones, documents, and other sensitive materials before transport.

Where dismantling, assembly, or reconnection is requested, the customer accepts that we will only perform such work where it is reasonably safe and within our competence. We are not liable for faults caused by manufacturer defects, poor assembly instructions, previous damage, or hidden complications. The customer must notify us of any property risks, fragile surfaces, restrictions on vehicle access, or safety hazards before the service begins.

The customer should be present, or appoint a suitable representative, during collection and delivery unless otherwise agreed. If the customer is absent and we are unable to complete required checks, obtain signatures, or receive instructions, we may pause or end the job and apply reasonable additional charges. We are entitled to rely on instructions given by the customer or their representative.

8. Complaints, Force Majeure, and General Terms

If the customer is dissatisfied with any part of the service, they should notify us as soon as reasonably possible so that we can investigate. We may request evidence and allow a reasonable opportunity to resolve the matter. No waiver of any term will be effective unless confirmed by us in writing. If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

We shall not be in breach of these terms where performance is delayed or prevented by events beyond our reasonable control. Such events may include fire, flood, extreme weather, strikes, industrial disputes, power failure, government restrictions, road closures, accident, or failure of third-party services. In these circumstances, our obligations may be suspended for the duration of the event.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will normally apply, unless a later change is required by law or agreed with the customer. No third party has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

By placing a booking with Man With A Van Brent, the customer confirms that they have read, understood, and agreed to these terms. The customer also confirms that all information supplied is truthful and that they have authority to arrange the requested service. These terms are intended to be fair and practical, while protecting both the customer and the service provider in the course of ordinary moving and transport work.

For avoidance of doubt, these Terms and Conditions apply to all man and van, van removal, and goods transport services supplied by us unless we have agreed alternative written terms in a signed contract. The customer’s continued use of the service after any amendment will constitute acceptance of the updated terms, provided the amendment has been lawfully made and properly communicated.